Are you an active or retired US army personnel and looking for AKO help desk phone number? If yes, you are in the right place. Let’s now focus on what AKO actually is before we talk about AKO help desk number and how to contact them.
What is Army Knowledge Online (AKO)?
Army Knowledge Online, abbreviated as AKO is a web-based enterprise information service to the Department of Defence Customers and the United States Army. This provides enterprise services to the customers on both classified and unclassified networks.
The AKO includes a portal, directory, e-mail, single sign-on functionality and also discovery. AKO is the most known as the world’s largest intranet.
Who can contact Army Knowledge Online?
Each and every member of the National Guard, Active Duty, Reserves, Army civilian, and select contractor workforce will have an AKO account that will grant them access to army tools, web assets and services worldwide.
Users can find themselves building pages here, create and participate in discussions in the AKO portal and also creating file storage areas. AKO is the army’s one and only enterprise collaboration tool that is operating throughout the Department of army worldwide.
What is the AKO Help Desk Number and How to Contact Army Knowledge Online?
For any kind of problem that you face, there is an opportunity for you to contact the AKO Help Desk Number. You can contact the AKO help desk even for the simplest things like not being able to access your Army Knowledge Online account.
The AKO helpdesk phone number is 1-866-355-ARMY (2769). This number is only for commercial callers though. For any another caller, they can follow the following steps to contact the army AKO helpdesk –
- DSN switchboard – 312-560-1110
- Ask the operator to connect you to 866-335-2769
- After it has prompted, please select – 2
Apart from this, you can also contact the AKO’s helpdesk through their email ID that is [email protected].
Army Knowledge Online Today:
The Army Knowledge Online was first introduced in the late 1990s. Despite the changes that this intranet went through over the years, the main principle behind this project remained the same. The system has a database of names and emails which people can view through the webmail.
It gives the users the power to analyze as well as reject credentials, the capability to authenticate centrally and accessing remotely. The AKO system is built on Appian BPM Suite, a technology that offers the basis for all information circulation, knowledge sharing, a collaboration between officials and process management.
The AKO system provides the officials with the chance to create access control gradients for the data they possess, letting the spectators view that data.
AKO Login – AKO Website Login Guide:
The first time you create an AKO account, you have to create it with the help of a username and password. Now, if you are authorized, then the United States Military will provide you with the necessary information. However, to log in to your AKO account, you need to have a CAC. CAC is the abbreviation used for Common Access Grant.
It is a personal identification number with the help of which you can log in to your AKO account without using your username and password.
AKO Webmail – AKO Webmail Login Guide:
The Army Knowledge Online (AKO) webmail is another one of the parts of the United States Army’s Intranet. It offers the users a secure methodology to transfer the data with the help of the internet to the other users and that too with high encryption. The AKO webmail provides blogs, chats, and emails, storing files, varying location services and a lot more.
There are also many other features, one such of which is helping the users with the link to all needed websites like – publications, rules, medical and also free anti-virus merchandise. The AKO webmail also provides the users with tricks and strategies which can be a great help to the army of the United States. It gives out information about Iraq and other similar places.
Therefore, family members can also get information about their loved ones who are in the army. They can also speak to them. Overall, the AKO webmail enables its users to stay in touch wherever they are in the world.
CAC is the abbreviated term for Common Access Card. You have to register your Common Access Card to your account so that you can log in to your account with this. If you do not have the Common Access Card, you won’t be able to log in to your AKO account.
You need to follow certain steps to register your Common Access Card to your AKO account. The steps are –
- Browse to the Portal of Army Knowledge Online,
- Log in to your AKO account with the help of your username and password.
- Open the My Account menu
- There, select the CAC (Common Access Card) or the ‘Certificate Registration’.
- Click on ‘Register’.
- Next, enter your password.
- Print the confirmed screen as anticipated.
After the registration is done, follow the below-mentioned steps to log in with your CAC –
- Visit the portal of Army Knowledge Online (AKO).
- Click on the ‘I Accept button.
- Click on the ‘CAC (Common Access Card) login button.
- Select your ID certificate. This certificate will be able to be identified with the help of your CAC username.
- Click on okay.
- After that, enter your CAC PIN.
- Finally, the system will now validate your ID certificate and log you into the AKO portal.
After you register your CAC card to use it to log in to your account, you can change the settings of your account to CAC log in only. By doing this, you are suspending the option of logging in to your account with the help of the username and password. This can eliminate the need to renew the password on a regular basis.
Thus, it is a very easy method to connect the AKO help desk. Apart from the easy to call the phone number, there is also the email ID and the other ways with which you can connect to the help desk.